The Ritz-Carlton, Almaty | Hotel in Almaty, Kazakhstan

| 9.0 (405 Reviews) |   Pet Friendly  10 Bathrooms  29 Guests
Almaty Hotel | The Ritz-Carlton, Almaty

Hotel with Air Conditioner, Pool and View

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Pool, View, and several others. This is a 5 star rated property and has over 405 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this Casai place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040, Kazakhstan

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
TV
View
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Bar
  • Breakfast in the room
  • Kids' meals
  • Restaurant
  • Coffee house on site
  • Snack bar
  • Fruit
  • Kid-friendly buffet
  • Special diet meals (on request)
Parking
  • Free parking
  • Parking garage
  • Private Parking
  • Parking on site
  • Parking
Accessibility
  • Wheelchair accessible
Activities
  • Spa/Wellness packages
  • Sauna
  • Waxing services
  • Game room
  • Nightclub/DJ
  • Cycling
  • Themed dinners
  • Kids' club
  • Massage
  • Beauty services
  • Hot tub/Jacuzzi
  • Turkish/Steam Bath
  • Golf course (within 2 miles)
  • Evening entertainment
  • Spa lounge/Relaxation area
  • Cooking class
  • Indoor pool
  • Steam room
  • Facial treatments
  • Spa facilities
  • Indoor pool (year-round)
  • Entertainment staff
  • Locker rooms
  • Happy hour
  • Fitness center
  • Hiking
  • Body treatments
  • Fitness
  • Skiing
  • Manicure
  • Spa
  • Live music/Performance
  • Temporary art galleries
  • Pedicure
General
  • Smoke-free property
  • Heating
  • Hypoallergenic room available
  • Facilities for disabled guests
  • Safe
  • Elevator
  • Air conditioning
  • Pet friendly
  • Non-smoking rooms
  • Wifi in all areas
  • Soundproof rooms
Guest Services
  • ATM on site
  • Daily housekeeping
  • Grocery deliveries
  • Shared lounge/TV area
  • Valet parking
  • Meeting/Banquet facilities
  • Laundry
  • Suit press
  • Car rental
  • Concierge
  • Packed lunches
  • Room service
  • Shuttle service (additional charge)
  • Lockers
  • Business center
  • Hair/Beauty salon
  • Baggage storage
  • 24-hour front desk
  • Shuttle service
  • Dry cleaning
  • Fax/Photocopying
  • Tour desk
  • Ironing service
  • Currency exchange
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • BBQ facilities
  • Terrace
  • Garden
  • Outdoor furniture
Security/Safety
  • Key card access
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • 24-hour security
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • First aid kits available
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Cashless payment available
  • Mobile app for room service
  • Physical distancing rules followed
  • Contactless check-in/out
Skiing
  • Ski pass vendor
  • Ski storage
Spa
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.34
Location:
9.37
Staff:
9.37
Facilities:
9.14
Comfort:
9.36
Cleanliness:
9.31
abdullah
Sep 27, 2025 07:00:00 AM
Review Score:   10
Kuwait
Reviewer Type: Solo Traveller
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
Club Level, Guest room, One King, Mountain View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Grand Suite
Room Type: Double
Room Size: 115 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bathtub, Private bathroom, Free toiletries, Shower, Additional bathroom, Hairdryer, Shower cap, Slippers, Bathrobe, Toothbrush, Towels, Conditioner, Toilet paper, Bathtub or shower, Bidet, Guest bathroom, Toilet, Shampoo, Body soap

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Carpeted, Tile/Marble floor, Hardwood or parquet floors, Laptop safe, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

Bedroom

Childrens' cribs, Wardrobe or closet, Walk-in closet, Linens

View

City view, View

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, One King, City View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Walk-in shower, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Roll-in shower, Toilet with grab rails

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Executive Suite
Room Type: Double
Room Size: 80 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Walk-in shower, Hairdryer, Bathtub, Toothbrush, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Carpeted, Tile/Marble floor, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Shower chair, Upper floors accessible by elevator, Roll-in shower, Toilet with grab rails

Room Amenities

Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Club level, Guest room, 2 Double, Mountain view
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View
Room Type: Double
Room Size: 40 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Shower chair, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Junior Suite, 1 King, City view
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Toothbrush, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Tile/Marble floor, Hardwood or parquet floors, Laptop safe, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sofa, Desk, Sitting area

View

City view, View

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Sofa bed

Pool and Spa

Heated pool, Pool towels

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner Double Room with Two Double Beds
Room Type: Twin
Room Size: 45 m2
2 Full bed(s) Bed
Elite Corner Double Room with Two Double Beds

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Body soap, Bathtub or shower, Private bathroom, Free toiletries, Shower, Guest bathroom, Bathrobe, Hairdryer, Bathtub, Shower cap, Towels, Toilet, Shampoo, Slippers, Conditioner, Toilet paper

General

Trash cans, Key card access, Ironing facilities, Soundproof, Safe, Air conditioning, Hardwood or parquet floors, Laptop safe, Interconnecting room(s) available, Carbon monoxide detector, Iron, Fan, Heating, Smoke Alarm

Media & Technology

Cable channels, Flat-screen TV, Telephone, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

City view, View, Mountain view

Kitchen

Electric kettle, High chair, Coffee machine, Cleaning products, Wine glasses

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator

Pool and Spa

Heated pool, Pool towels

Room Amenities

Non-feather pillow, Hypoallergenic pillow, Socket near the bed, Feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
One-Bedroom Larger Suite with One King Bed
Room Type: Suite
Room Size: 80 m2

FAQ's

Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes TV, Private Pool, Balcony/Terrace, Security/Safety, Wellness Facilities, Entertainment, Child Friendly, Laundry, Parking, Spa, Barbecue/Outdoor Cooking, Hot Tub, Air Conditioner, Pool, View, Accessibility, Skiing, Fireplace/Heating, Restaurant, Internet, Pet Friendly, Wheelchair Accessible, Transportation/Shuttle, Business Services, Sports/Activities, Bar, Guest Services, Breakfast with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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