The Queen at Chester Hotel, BW Premier Collection | Hotel in Chester, United Kingdom

| 8.3 (7565 Reviews) |   Pet Friendly  9 Bathrooms  21 Guests
Chester Hotel | The Queen at Chester Hotel, BW Premier Collection

Hotel with Business Services, Fireplace and Guest Services

The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

The Queen at Chester Hotel, BW Premier Collection is located in Chester.

This 267 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Accessibility, Business Services, and several others. This is a 4 star rated property and has over 7565 reviews with the average score of 8.3 . Coming to Chester and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 267 Bedrooms Hotel if you want to learn more about this Casai place in Chester. These details are authentic, as they are provided by our partner, booking.com.

This The Queen at Chester Hotel, BW Premier Collection in Chester is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Queen at Chester Hotel, BW Premier Collection”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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City Road, Chester, CH1 3AH, United Kingdom

Amenities

Air Conditioner
Parking
Pet Friendly
Designated Smoking Area
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
EV Charge Station
Business Services
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Kids' meals
  • Breakfast in the room
  • Restaurant
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
  • Bar
Parking
  • Parking
  • Accessible parking
  • Electric vehicle charging station
General
  • Designated smoking area
  • Pet friendly
  • Family rooms
  • Smoke-free property
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Air conditioning
  • Non-smoking rooms
Guest Services
  • Daily housekeeping
  • Room service
  • Dry cleaning
  • 24-hour front desk
  • Express check-in/out
  • Fax/Photocopying
  • Baggage storage
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Sun deck
  • Terrace
  • Outdoor furniture
  • Garden
Security/Safety
  • CCTV outside property
  • Fire extinguishers
  • Smoke alarms
  • CCTV in common areas
  • Key card access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Mobile app for room service
  • Physical distancing rules followed

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed upon request and charges may apply.
For hotel guests, located next to the hotel is a pay and display car park. details of costing and parking procedures are listed below for your information and are available in the car park. please note that the car park does not belong to the hotel. car parking spaces are subject to availability. monday to thursday; gbp 10 per night friday to sunday gbp 16 per night; gbp 12 per 24 hours, £12 per 24 hours, payable on the machine in parking lot or using the qr code which is located at the reception desk, the dinner supplement is not available on new year's eve.

Reviews

Value for money:
8.14
Location:
9.1
Staff:
8.84
Facilities:
8.32
Comfort:
8.74
Cleanliness:
8.68
Austin
Oct 2, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Shampoo, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron, Air conditioning

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Executive Double Room
Room Type: Double
Room Size: 30 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Shampoo, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Standard Twin Room
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Shampoo, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Family Room with Two Double Beds - Non-Smoking
Room Type: Triple
Room Size: 49 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Shampoo, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron, Air conditioning

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
King Suite
Room Type: Suite
Room Size: 48 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker, Wine/Champagne

Bathroom

Toilet, Free toiletries, Shampoo, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron

Living Area

Sitting area, Desk, Sofa

Kitchen

Coffee machine, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Deluxe Double Room
Room Type: Double
Room Size: 30 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Shampoo, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron, Air conditioning

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Superior Double Room with Sofa Bed
Room Type: Double
Room Size: 30 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Shampoo, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron, Air conditioning

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

Kitchen

Coffee machine, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Sofa bed, Non-feather pillow
Junior King Suite
Room Type: Suite
Room Size: 40 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Shampoo, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron

Living Area

Sitting area, Desk

Kitchen

Coffee machine, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow
Small Standard Double Room
Room Type: Double
Room Size: 18 m2
1 Full bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Shampoo, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

Media & Technology

Flat-screen TV, TV, Satellite channels, Telephone

General

Heating, Carpeted, Smoke Alarm, Trash cans, Key card access, Iron, Air conditioning

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Socket near the bed, Non-feather pillow

FAQ's

Is this Chester hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Chester hotel?

Check-in time for Chester hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Chester hotel have a swimming pool?

No, this Chester hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chester hotel?

Best-rates for the Chester hotel starts from $125 per night with includes Bar, Parking, Designated Smoking Area, Balcony/Terrace, EV Charge Station, Child Friendly, Internet, Pet Friendly, Entertainment, Breakfast, Restaurant, View, Accessibility, Business Services, Fireplace/Heating, Guest Services, Laundry, Air Conditioner, Wheelchair Accessible, Security/Safety with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chester hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chester hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chester hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chester hotel?

Based on the information reported by the owner or manager, the Chester hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chester hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chester hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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