Swissôtel Wellness Resort Alatau Almaty | Hotel in Almaty, Kazakhstan

| 8.4 (38 Reviews) |  1 Bathroom
Almaty Hotel | Swissôtel Wellness Resort Alatau Almaty

Hotel with Pool, TV and Balcony

Lakefront hotel with 3 restaurants and 4 outdoor pools
Along with 3 restaurants, this hotel has 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge.
Housekeeping is available on request.
Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

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Tausamaly 50A, Almaty, A32BOF2, Kazakhstan

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Bidet
  • Designer toiletries
  • Bathrobes
  • Soap
  • Heated floor (bathroom)
  • Private bathroom
  • Toothbrush and toothpaste
  • Shampoo
  • Toilet paper
  • Towels
  • Bathtub or shower
Bedroom
  • Hypo-allergenic bedding
  • Day bed
  • Pillow menu
  • Premium bedding
  • Air conditioning
  • Blackout drapes/curtains
  • Bed sheets
  • Free cribs/infant beds
  • Turndown service
  • Phone
  • Soundproofing
  • Restaurant dining guide
  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Slippers
  • Electrical adapters/chargers
  • Desk chair
  • Iron/ironing board
  • Local maps
  • Laptop-compatible safe
Breakfast
  • 1 poolside bar and 1 bar
  • Buffet breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: KZT 17000-17000 for adults and KZT 8500-17000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • Coffee/tea in common area(s)
  • Free bottled water
  • Minibar
Parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Airport shuttle on request
Accessibility
  • Stair-free path to entrance
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible van parking
  • Handrails in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible business center
  • Pool access ramp on site
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Well-lit path to entrance
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site
Activities
  • Adjacent to a golf course
  • Full-service spa
  • Indoor pool
  • Designer stores
  • 4 outdoor pools
  • Steam room
  • Fitness center
  • Children's pool
Entertainment
  • Digital channels
  • 49-inch Smart TV
General
  • Meeting rooms - 5
  • Conference center (646 square feet of space)
  • Business center
  • Front-desk safe
  • Elevator
  • ATM/banking services
  • Banquet hall
  • Ballroom
  • Water dispenser
  • Lockers available
  • Reception hall
  • Russian
  • Turkish
  • English
  • Designated smoking areas (fines apply)
  • No plastic drinking straws
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • Local culture & ecosystem education
  • Communal living room
  • Biodegradable drinking straws
  • Romance packages available
  • No plastic coffee stirrers
Guest Services
  • Indoor pool
  • 4 outdoor pools
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Children's pool
  • Free cribs/infant beds
  • Turndown service
  • Daily housekeeping
  • Porter/bellhop
  • Tour/ticket assistance
  • 24-hour front desk
  • Dry cleaning service
  • Concierge services
  • Change of towels (on request)
  • Laundry facilities
  • Golf caddy
  • Luggage storage
  • Wedding services
  • Change of bedsheets (on request)
Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Garden
  • Pool sun loungers
  • Picnic area
Spa
  • Body wraps
  • Body scrubs
  • Hot tub
  • Hot springs/mineral springs
  • Massage - sports
  • Manicures and pedicures
  • Sauna
  • Steam room
  • Massage - Swedish
  • Turkish bath/hammam
  • Facials
  • Couples treatment room(s)
  • Spa open daily
  • Body treatments

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: noon contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for kzt 12000 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately kzt 17000 to 17000 for adults, and kzt 8500 to 17000 for children airport shuttle fee: kzt 15000 per vehicle (one-way) rollaway bed fee: kzt 12000 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

nicolai
Jun 17, 2025 10:59:50 PM
Review Score:   8
Summary: overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
See All Reviews

Room Arrangement

Room Info Facilities
Classic Room, 1 King Bed, Mountain View (Panoramic)
Room Size: 388 square feet m2
1 King Bed
Classic Room, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Electric kettle, Ping - 11, Free tea bags/instant coffee, Square meters - 36, Square feet - 388, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Classic Twin Room, 2 Twin Beds, Mountain View
Room Size: 398 square feet m2
2 Twin Beds
Classic Twin Room, 2 Twin Beds, Mountain View

General

No rollaway/extra beds, Electric kettle, Ping - 11, Square meters - 37, Free tea bags/instant coffee, Mountain view, Extra bed count 1, Bed count minimum 2, Square feet - 398, Bed count maximum 2
Classic Room, 1 Double Bed, Mountain View
Room Size: 398 square feet m2
1 Double Bed
Classic Room, 1 Double Bed, Mountain View

General

No rollaway/extra beds, Electric kettle, Ping - 11, Square meters - 37, Free tea bags/instant coffee, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398
Deluxe Suite, 1 King Bed with Sofa bed
Room Size: 1485 square feet m2
2 King Bed and Double Sofa Bed
Deluxe Suite, 1 King Bed with Sofa bed

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Sofa bed, Ping - 42, Separate dining area, Extra bed count 3, Square feet - 1485, Espresso maker, Square meters - 138, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Executive Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 1324 square feet m2
1 King Bed
Executive Suite, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Ping - 37, Square feet - 1324, Espresso maker, Separate sitting area, Square meters - 123, Bed count minimum 1, Bed count maximum 1
Junior Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 657 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Mountain View (Panoramic)

General

Square feet - 657, Number of living rooms 0, Rollaway/extra beds (surcharge), Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Square meters - 61, Ping - 18, Espresso maker, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Grand Suite, 1 King Bed, Mountain View (Panoramic)
Room Size: 915 square feet m2
1 King Bed
Grand Suite, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Electric kettle, Number of bedrooms - 1, Mountain view, Extra bed count 2, Square meters - 85, Ping - 26, Espresso maker, Square feet - 915, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Presidential Suite, 1 King Bed
Room Size: m2
1 King Bed
Presidential Suite, 1 King Bed

General

Rollaway/extra beds (surcharge), Coffee/tea maker, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of bathrooms - 1
Deluxe Suite, 1 King Bed
Room Size: 667 square feet m2
1 King Bed
Deluxe Suite, 1 King Bed

General

Square feet - 667, Ping - 19, Rollaway/extra beds (surcharge), Dining table, Square meters - 62, Electric kettle, Espresso maker, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)
Room Size: 484 square feet m2
2 Twin Beds
Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 484, Ping - 14, Mountain view, Square meters - 45, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Mountain View (Panoramic)
Room Size: 484 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Mountain View (Panoramic)

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Electric kettle, Square feet - 484, Free tea bags/instant coffee, Ping - 14, Mountain view, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Extra bed count 2
Deluxe Twin Room, 2 Twin Beds, Mountain View
Room Size: 463 square feet m2
2 Twin Beds
Deluxe Twin Room, 2 Twin Beds, Mountain View

General

Square meters - 43, Rollaway/extra beds (surcharge), Ping - 13, Mountain view, Square feet - 463, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Mountain View
Room Size: 463 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Mountain View

General

Doorbell/telephone notification, Wheelchair-width doorways, Lever door handles, Grab bar - near toilet, Mountain view, Square feet - 463, Lowered locks/deadbolt, Extra bed count 2, Lowered electrical outlets in bathroom, Height-adjustable showerhead, Wheelchair-accessible bathroom vanity, Bathroom emergency pull cord, Bed count minimum 1, Rollaway/extra beds (surcharge), Grab bar - in shower, Visual fire alarm, Low-height counters/sink, Low-height desk, Raised toilet seat, Vibrating pillow alarm, Ping - 13, Hand-held showerhead, Wheelchair accessible, Lowered peephole/view port in door, Square meters - 43, Portable shower seat, Bed count maximum 1
Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)
Room Size: 388 square feet m2
2 Twin Beds
Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Electric kettle, Ping - 11, Free tea bags/instant coffee, Square meters - 36, Square feet - 388, Mountain view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Almaty hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Almaty hotel have a swimming pool?

Yes, this Almaty hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Almaty hotel?

Best-rates for the Almaty hotel starts from $177 per night with includes TV, Balcony/Terrace, Accessibility, Restaurant, Toiletries, Breakfast, Child Friendly, Parking, Designated Smoking Area, Wheelchair Accessible, Sports/Activities, Bedding/Linens, Internet, Laundry, Air Conditioner, Wellness Facilities, Spa, Bar, Guest Services, Entertainment, Hot Tub, Business Services, Pool with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Almaty hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Almaty hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Almaty hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Almaty hotel?

Based on the information reported by the owner or manager, the Almaty hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Almaty hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Almaty hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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