JW Marriott Cancun Resort & Spa | Resort in Cancún, Mexico

| 9.0 (484 Reviews) |  12 Bathrooms  45 Guests
Zona Hotelera Resort | JW Marriott Cancun Resort & Spa

Resort with Parking, Pool and Accessibility

Nestled along the beach in the middle of Cancun's hotel zone, this luxurious hotel offers comfortable accommodations and relaxing spa services just steps from the turquoise waters of the Caribbean. JW Marriott features an exclusive Mayan-inspired spa that offers spiritual revitalization for body and mind. After a day at the beach, feel pampered with a massage, facial or other spa treatment. Guestrooms at JW Marriott Cancun Resort & Spa are furnished with 32-inch flat-panel LCD TVs and lavish bedding. Take in the view of Cancun's white sand beaches and the Caribbean's sparkling water from the room's private balcony.

JW Marriott Cancun Resort & Spa is located in Cancún.

This 425 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Transportation/Shuttle, Business Services, and several others. This is a 5 star rated property and has over 484 reviews with the average score of 9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 425 Bedrooms Resort if you want to learn more about this Casai place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This JW Marriott Cancun Resort & Spa in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JW Marriott Cancun Resort & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Pool
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Wine/Champagne
  • Breakfast in the room
  • Coffee house on site
  • Bar
Parking
  • Free parking
  • Private Parking
  • Parking on site
  • Parking
Activities
  • Beachfront
  • Spa/Wellness packages
  • Foot bath
  • Spa
  • Fitness classes
  • Massage chair
  • Indoor pool (year-round)
  • Indoor pool
  • Massage
  • Game room
  • Water sports facilities on site
  • Fitness center
  • Diving
  • Spa lounge/Relaxation area
  • Beach
  • Hot tub/Jacuzzi
  • Steam room
  • Tennis court
  • Turkish/Steam Bath
  • Sauna
  • Fitness
  • Snorkeling
  • Spa facilities
  • Private beach area
General
  • Facilities for disabled guests
  • Elevator
  • Smoke-free property
  • Chapel/Shrine
  • Non-smoking rooms
  • Air conditioning
  • Safe
  • Convenience store on site
Guest Services
  • Laundry
  • Currency exchange
  • Airport shuttle (additional charge)
  • Packed lunches
  • Concierge
  • Shuttle service (additional charge)
  • Babysitting/Child services
  • Hair/Beauty salon
  • Car rental
  • Baggage storage
  • Meeting/Banquet facilities
  • Room service
  • Dry cleaning
  • Airport shuttle
  • Ironing service
  • Fax/Photocopying
  • Business center
  • Tour desk
  • ATM on site
  • Express check-in/out
  • Shuttle service
  • 24-hour front desk
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool
  • Sun deck
  • Terrace
  • Outdoor pool (year-round)
  • Garden
Security/Safety
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing rules followed
Spa
  • Kids' pool
  • Swimming pool
  • Beach umbrellas
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Daily internet, up to 10 devices including the enhance internet. two complimentary snacks items per stay. complimentary pressing services, 2 items per day. complimentary coffees regular or decaf, two per stay in retail shop. complimentary two scrub bars per stay. one hour tennis court usage per day (reservation required), daily fitness class for two at pool deck, please review schedule at towel hut. weekly dancing lesson for two per stay, reservation required. guacamole hour daily at lobby bar for all guest . wine tasting for two per stay (reservation required). complimentary drink “don reyes” at la 16 speakeasy, for two people, per stay. the estimated value of these resort fee inclusions is usd 195, at our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/eventsguests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.41
Location:
9.33
Staff:
9.42
Facilities:
9.28
Comfort:
9.48
Cleanliness:
9.55
Vijay
Aug 25, 2025 07:00:00 AM
Review Score:   7
USA
Reviewer Type: Solo Traveller
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Ocean View Deluxe King with Balcony
Room Type: Double
Room Size: 43 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack
Premium Ocean View Deluxe King with Balcony
Room Type: Double
Room Size: 43 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack
JW Luxury Suite, Junior Suite, 1 King, Sofa bed, Balcony
Room Type: Suite
Room Size: 73 m2
1 King bed(s) Bed
1 Sofa bed Bed
JW Luxury Suite, Junior Suite, 1 King, Sofa bed, Balcony

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk, Dining area

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack
Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony
Room Type: Double
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony
Room Type: Suite
Room Size: 86 m2
1 King bed(s) Bed
1 Sofa bed Bed
Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk, Dining area

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack
Grand Ocean Front Suite, 1 Bedroom Larger Suite, Oceanfront
Room Type: Suite
Room Size: 86 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack
Club Level for 2 adults, Presidential Suite
Room Type: Suite
Room Size: 86 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Bathtub, Towels, Conditioner, Toilet, Spa tub

General

Tile/Marble floor, Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk, Dining area

Bedroom

Walk-in closet, Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dining table, Dryer, Kitchen, Coffee machine

View

View, Sea view

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Club Level for 2 adults, 1 Bedroom Larger Suite
Room Type: Suite
Room Size: 86 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Outdoors

Balcony, Terrace

Living Area

Sitting area, Sofa, Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Club Level for 2 adults, 1 Bedroom Suite, Balcony
Room Type: Suite
Room Size: 89 m2
1 King bed(s) Bed
1 Sofa bed Bed
Club Level for 2 adults,  1 Bedroom Suite, Balcony

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Outdoors

Balcony

Living Area

Sitting area, Sofa, Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Sofa bed, Clothes rack

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge
Ocean View Deluxe Double with Balcony
Room Type: Double
Room Size: 43 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack
Premium Ocean View Deluxe Double with Balcony
Room Type: Double
Room Size: 43 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack
Club Level for 2 adults, Premium Ocean View Deluxe King with Balcony
Room Type: Double
Room Size: 42 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar

Bathroom

Free toiletries, Bathrobe, Shower, Private bathroom, Slippers, Bathtub or shower, Guest bathroom, Toilet paper, Body soap, Shampoo, Hairdryer, Bathtub, Conditioner, Toilet, Towels

General

Carpeted, Trash cans, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Safe, Smoke Alarm, Carbon monoxide detector

Media & Technology

Telephone, Pay-per-view channels, Radio, Cable channels, TV, Flat-screen TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Outdoors

Balcony

Living Area

Desk

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Dryer, Coffee machine

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary evening snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge

FAQ's

Is this Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zona Hotelera resort?

Check-in time for Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zona Hotelera resort have a swimming pool?

Yes, this Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera resort?

Best-rates for the Zona Hotelera resort starts from $282 per night with includes Guest Services, Entertainment, Breakfast, Wheelchair Accessible, Private Pool, Hot Tub, Internet, Parking, Pool, Accessibility, Restaurant, Child Friendly, Laundry, Air Conditioner, View, Ocean View, Balcony/Terrace, Oceanfront, Transportation/Shuttle, Business Services, Wellness Facilities, Private Beach, Security/Safety, Sports/Activities, Spa, Bar with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera resort?

Based on the information reported by the owner or manager, the Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zona Hotelera resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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GB £208
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