Hotel Puerto Palace | Hotel in Puerto de la Cruz, Spain

| 8.6 (5492 Reviews) |  8 Bathrooms  19 Guests
Puerto de la Cruz Hotel | Hotel Puerto Palace

Hotel with Oceanfront, Accessibility and Fireplace

Located in a quiet residential area of Puerto de la Cruz, Tenerife, at the base of the magnificent valley of La Orotava and only 10 minutes from the beach and downtown where you will find a variety of restaurants, shops and leisure spots worth exploring. The hotel offers the perfect atmosphere to enjoy your holidays. The 4-star Hotel Puerto Palace welcomes guests to spacious guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, seasonal air conditioning and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free WiFi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace (18+) with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, the Executive Spa, Massage Services and a Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, the terrace and bar for a la carte lunch, as well as the hotel bar and lounge which features evening live music and live shows.

Hotel Puerto Palace is located in Puerto de la Cruz.

This 54 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Laundry, Oceanfront, and several others. This is a 4 star rated property and has over 5492 reviews with the average score of 8.6 . Coming to Puerto de la Cruz and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 54 Bedrooms Hotel if you want to learn more about this Casai place in Puerto de la Cruz. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Puerto Palace in Puerto de la Cruz is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Puerto Palace”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Doctor Cobiella Zaera, s/n, Puerto de la Cruz, 38400, Spain

Amenities

Air Conditioner
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Kids' meals
  • Fruit
  • Kid-friendly buffet
  • Wine/Champagne
  • Restaurant
  • Special diet meals (on request)
  • Snack bar
  • Bar
Activities
  • Ping-pong
  • Live sports events (broadcast)
  • Playground
  • Hot tub/Jacuzzi
  • Fitness classes
  • Mini golf
  • Locker rooms
  • Hiking
  • Fitness
  • Walking tours
  • Solarium
  • Aerobics
  • Open-air bath
  • Fishing
  • Sauna
  • Fitness center
  • Pedicure
  • Diving
  • Cycling
  • Happy hour
  • Public Bath
  • Massage
  • Evening entertainment
  • Game room
  • Makeup services
  • Personal trainer
  • Tennis equipment
  • Beauty services
  • Tennis court
  • Badminton equipment
  • Manicure
  • Live music/Performance
Entertainment
  • Outdoor play equipment for kids
  • Board games/Puzzles
General
  • Convenience store on site
  • Designated smoking area
  • Soundproof rooms
  • Non-smoking rooms
  • Family rooms
  • Safe
  • Elevator
  • Heating
  • Wifi in all areas
  • Facilities for disabled guests
  • Air conditioning
Guest Services
  • Babysitting/Child services
  • Currency exchange
  • Concierge
  • Meeting/Banquet facilities
  • Tour desk
  • Fax/Photocopying
  • Express check-in/out
  • Private check-in/out
  • Vending machine (drinks)
  • Shared lounge/TV area
  • Laundry
  • Daily housekeeping
  • 24-hour front desk
  • Car rental
  • Shuttle service
  • Dry cleaning
  • Baggage storage
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Garden
  • Sun deck
  • Terrace
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
Security/Safety
  • Key card access
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • All plates, cutlery, glasses, and other tableware sanitized
Spa
  • Pool with view
  • Swimming pool toys
  • Beach umbrellas
  • Shallow end
  • Kids' pool
  • Swimming pool
  • Heated pool
  • Beach chairs/Loungers
  • Pool bar

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
From november 1 through april 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedwhen booking half board, note that drinks are not included.

Reviews

Value for money:
8.67
Location:
8.2
Staff:
9.16
Facilities:
8.73
Comfort:
8.94
Cleanliness:
9.13
Muhammad
Jul 16, 2025 07:00:00 AM
Review Score:   9
Spain
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: It was really clean and well organized. Specially Food was really good.
Negative: All good
Summary: Lived up to our expectations
See All Reviews

Room Arrangement

Room Info Facilities
Standard Single Room
Room Type: Single
Room Size: 20 m2
1 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Room Amenities

Drying rack for clothing, Clothes rack
Single Room with Pool View
Room Type: Single
Room Size: 20 m2
1 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

Pool view

Room Amenities

Drying rack for clothing, Clothes rack
Single Room with Sea View
Room Type: Single
Room Size: 20 m2
1 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

Sea view

Room Amenities

Drying rack for clothing, Clothes rack
Economy Double Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Room Amenities

Drying rack for clothing, Clothes rack
Double Room with Pool View
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
2 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

Pool view

Room Amenities

Drying rack for clothing, Clothes rack
Double Room with Sea View
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
2 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

Sea view

Room Amenities

Drying rack for clothing, Clothes rack
Family Room
Room Type: Family
Room Size: 44 m2
2 Twin bed(s) Bed
1 King bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Room Amenities

Drying rack for clothing, Clothes rack
Standard Double Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed
2 Twin bed(s) Bed

Bathroom

Toilet paper, Bidet, Towels, Body soap, Hairdryer, Shampoo, Bathtub, Shower cap, Private bathroom, Conditioner, Toilet

General

Trash cans, Air conditioning, Safe, Smoke Alarm

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels

Outdoors

Outdoor furniture, Balcony

Kitchen

Refrigerator

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Room Amenities

Drying rack for clothing, Clothes rack

FAQ's

Is this Hotel Puerto Palace pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Puerto Palace?

Check-in time for Hotel Puerto Palace starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Puerto Palace have a swimming pool?

Yes, this Hotel Puerto Palace has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Puerto Palace?

Best-rates for the Hotel Puerto Palace starts from $134 per night with includes Hot Tub, Designated Smoking Area, View, Transportation/Shuttle, Wellness Facilities, Spa, Guest Services, Entertainment, Child Friendly, Air Conditioner, Ocean View, Balcony/Terrace, Security/Safety, Sports/Activities, Internet, Laundry, Oceanfront, Accessibility, Fireplace/Heating, Bar, Pool, TV, Wheelchair Accessible, Business Services, Bedding/Linens, Restaurant with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Puerto Palace a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Puerto Palace wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Puerto Palace is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Puerto Palace?

Based on the information reported by the owner or manager, the Hotel Puerto Palace indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Puerto Palace?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Puerto Palace are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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