Custom House Rentals United Kingdom England London Custom House

DoubleTree By Hilton London Excel | Hotel in London, United Kingdom

| 8.2 (5229 Reviews) |   Pet Friendly  12 Bathrooms  25 Guests
Custom House Hotel | DoubleTree By Hilton London Excel

Hotel with EV Charge Station, Business Services and Internet

Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

DoubleTree By Hilton London Excel is located in London.

This 255 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Wheelchair Accessible, EV Charge Station, and several others. This is a 4 star rated property and has over 5229 reviews with the average score of 8.2 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 255 Bedrooms Hotel if you want to learn more about this Casai place in London. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree By Hilton London Excel in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree By Hilton London Excel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Excel, 2 Festoon Way, Royal Victoria Dock, London, E16 1RH, United Kingdom

Amenities

Air Conditioner
Parking
Pet Friendly
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Kids' meals
  • Bar
  • Kid-friendly buffet
  • Restaurant
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking
  • Accessible parking
  • Electric vehicle charging station
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Live sports events (broadcast)
  • Fitness center
  • Fitness
General
  • Smoke-free property
  • Pet friendly
  • Soundproof rooms
  • Heating
  • Safe
  • Family rooms
  • Elevator
  • Air conditioning
  • Wifi in all areas
  • Convenience store on site
  • Non-smoking rooms
  • Facilities for disabled guests
Guest Services
  • Baggage storage
  • Business center
  • Ironing service
  • Vending machine (drinks)
  • Room service
  • Daily housekeeping
  • Pet bowls
  • Express check-in/out
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Pet basket
  • Vending machine (snacks)
  • Laundry
  • Dry cleaning
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor furniture
  • Terrace
Security/Safety
  • Key card access
  • Fire extinguishers
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • First aid kits available
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Cashless payment available
  • Contactless check-in/out

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed upon request and charges may apply.
A credit or debit card authorization of at least gbp 50 is required upon check in at the hotel, from the person(s) staying at the hotel, if the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. if this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, parking is subject to availability due to limited spaces.

Reviews

Value for money:
8
Location:
8.19
Staff:
8.8
Facilities:
8.36
Comfort:
8.66
Cleanliness:
8.65
Simon
Sep 29, 2025 07:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Queen Room
Room Type: Double
Room Size: 21 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Queen Room with View
Room Type: Double
Room Size: 24 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Slippers, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

View

River view, Sea view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Queen Room - Mobility Access
Room Type: Double
Room Size: 21 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Walk-in shower, Shampoo, Slippers, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Electric kettle

View

Sea view

Accessibility

Lower sink, Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Roll-in shower, Emergency cord in bathroom

Room Amenities

Socket near the bed
Queen Room with Sofa Bed
Room Type: Triple
Room Size: 21 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Sofa, Desk

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed
Twin Room
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Twin Room with View
Room Type: Double
Room Size: 24 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Slippers, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

View

River view, Sea view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe Accessible Twin Room with View
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Slippers, Toilet paper, Body soap, Bathrobe

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

View

River view, Sea view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Lower sink, Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Roll-in shower

Room Amenities

Socket near the bed
Twin Room - Mobility Access
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Walk-in shower, Shampoo, Toilet paper, Body soap

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Electric kettle

Accessibility

Lower sink, Upper floors accessible by elevator, Accessible by elevator, Toilet with grab rails, Roll-in shower, Emergency cord in bathroom

Room Amenities

Socket near the bed
Deluxe Queen Room with Balcony and View
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Bathrobe, Slippers, Toilet paper, Body soap, Free toiletries

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Sitting area, Desk

View

River view, City view, Sea view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe King Room with View
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Bathrobe, Slippers, Toilet paper, Body soap, Free toiletries

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Ironing facilities, Carpeted, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Living Area

Desk

View

River view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Kitchen

Coffee machine, Electric kettle

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
Deluxe One-Bedroom King Suite with View
Room Type: Suite
Room Size: 54 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Bathrobe, Slippers, Toilet paper, Body soap, Free toiletries

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Hardwood or parquet floors, Ironing facilities, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Kitchen

Refrigerator, Electric kettle, Dining table, Coffee machine

Living Area

Sitting area, Sofa, Desk

View

River view, Landmark view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed
One-Bedroom King Suite with City View
Room Type: Suite
Room Size: 42 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Bathtub or shower, Shower, Conditioner, Toilet, Private bathroom, Hairdryer, Towels, Shampoo, Bathrobe, Slippers, Toilet paper, Body soap, Free toiletries

General

Heating, Carbon monoxide detector, Laptop safe, Safe, Air conditioning, Hardwood or parquet floors, Ironing facilities, Iron, Smoke Alarm

Media & Technology

TV, Telephone, Flat-screen TV, Radio

Outdoors

Balcony

Kitchen

Refrigerator, Electric kettle, Dining table, Coffee machine

Living Area

Sitting area, Sofa, Desk

View

City view, View

Bedroom

Childrens' cribs, Alarm clock, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed

FAQ's

Is this Custom House hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $130 per night with includes Breakfast, Laundry, Balcony/Terrace, Accessibility, Sports/Activities, Fireplace/Heating, Guest Services, Entertainment, Air Conditioner, Security/Safety, Wellness Facilities, Child Friendly, Parking, Wheelchair Accessible, EV Charge Station, Business Services, Internet, Pet Friendly, Restaurant, Bar with all other facilities. Casai.uk matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Custom House hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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